Customer Service Assistant (Traffic)
Singapore Airlines Ltd (GSA Saimon Global Ltd)
Vacancy: 01
Employment Status: Full-time
Job Context
- Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA's customers.
- Reporting Structure: Successful candidate will be hired under Singapore Airlines' GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.
Job Responsibilities
.jpg)
- Customer Service:
- Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines' customers.
- Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
- Handle dispute resolution.
- Airport Operations:
- Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
- Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
- Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
- Administration:
- Execute pre- and post-flight administrative duties.
- Conduct invoice verification
- Prepare monthly performance reports for internal stakeholders.
- Stakeholder Management:
- Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.
Educational Requirements
- Bachelor degree in any discipline
- A graduate degree from a recognized university.
Experience Requirements
- At most 2 years
- Freshers are also encouraged to apply
Additional Requirements
- Age at most 40 years
- Excellent communicator and good interpersonal skills.
- Fluent in Bangla and English (spoken & written)
- Strong customer service orientation.
- Able to work under pressure in a fast-paced environment.
- Possess strong problem-solving and analytical skills.
- Results-focused individual who can work both independently and an effective team-player.
- Must be able to work a flexible schedule, including odd hours and on weekends and holidays
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
- Fresh graduates are welcome to apply.
Job Location
- Dhaka (Shahjalal Airport)
Salary
- Per Company`s Policy
Compensation & other benefits
- Medical allowance, Weekly 2 holidays
- Salary Review: Yearly
- Festival Bonus: 2 (Yearly)
- Meal Allowance
- Transport Allowance
- Uniform
Apply Procedure
Application Deadline: 29 August 2023
টাগ সমূহঃ
No comments:
Post a Comment
আপনার মন্তব্যের জন্য ধন্যবাদ। খুব শীঘ্রই আপনার উত্তর দেওয়া হবে।